We do not ship products outside of Australia. We use a range of transport suppliers. We are not common carriers and goods are not insured against damages or loss of any kind (including consequential damages). We will do our best to act in our customers' best interests in relation to following up our transport suppliers and help to get your package delivered to you on time and in good condition, but we cannot always guarantee a good outcome. In situations where we cannot get a good outcome, we will do our best to work with the customer and find crerative ways to provide them with a satisfactory outcome. We cannot control the operations of transport companies or the individuals involved with the delivery of your package. We package all products in basic packaging such as cardboard, bubblewrap, polyfoam, plastic bags, mailing bags and polystyrene in an effort to ensure products arrive to the customer in a good condition. However even with these measures and our very best intentions we cannot guarantee that the product will arrive in good condition. We are unable to guarantee that your delivery will arrive on time and delays may unexplainably or unexpectedly occur. Tracking is provided by almost all of our transport suppliers and where possible, we will supply these tracking details to the customer. All of our deliveries require the delivery to be delivered to the person or business listed on the order. If the customer would like the package delivered without a signature or delivered to a different person, business or address they should organise this directly with the transport supplier.
Shipping costs & Free Shipping
For orders over $199 (including GST) shipping is free of charge for Australia wide shipping. For orders less than $199 (including GST) we have a set postage and handling rate of $20 (including GST).
grievances, complaints & issues
If the customer has a grievance, complaint or issue they should contact us via our contact us page and outline their issue. We will do our best to remedy the issue even if it is something whch is inside of our control. Within reason, we will always do our best to get a satisfactory outcome for the customer.